Questions & Answers

If you have a question about Kashat app, check these popular questions and answers

What is Kashat?

Kashat is a digital financial service geared to serve the unbanked and underserved population of Egypt. Download the app and get an advance of 100EGP to 1500EGP.

What are the requirements to use Kashat Service?

You must be Egyptian
Your age above 18
You have a valid National ID.

What devices do you support?

Kashat is supported on any Android Smartphone, you can download the app from Google Playstore.

How can I withdraw money from Kashat?

Once you are granted the loan, you will receive a voucher number where you can use it in any Aman store for disbursement.

How can I pay the money back to Kashat?

Payment is made in two equal installments on a monthly basis and is payable at any Aman branch using your voucher number and pin. You can also benefit from discount offers on fees and charges if you pay the full amount within the first two weeks or the first month.

What are the fees?

We do not charge any interest. We only charge some administrative fees and it gets calculated depending on the loan amount and its tenure.

What happends if I missed the due date?

If you missed the due date, we will charge a penalty fee of EGP 3 every week for a total of 8 weeks, if you didn't settle the amount by then we will block the account.

How can I increase my limit?

Our technology guarantees securing a higher loan amount every time you use Kashat and repay on time. This is subject to your performance on our app (ex. Paying on time).

Can I have more than one advance?

You have to repay your outstanding advance first in order to request another loan.

What can I do if I forgot my pin or lost my phone?

Click on forget pin and you will start the process to create a new one, or contact us on 15022 For assistance.

Can I use my existing Kashat account with a new phone number?

Yes, you can use your existing Kashat account with a new phone number. Login into your account and link your new phone number in order to continue using the app.

Can I use my existing Kashat account with a new phone Device ?

Yes, you can use your existing Kashat account with a new phone. Just login on your Kashat account on your new phone and it will be automatically updated.

What information does Kashat store about me in its database?

When you use Kashat, we store the following information about you in our database: - Information collected directly from you, such as your name, contact information (Address, email address, telephone number, profession, age and gender etc.) - Information collected automatically while you use Kashat such as App usage, credit history, number of transactions etc.

What happens if I don’t accept the permission requests that Kashat requires?

Denying Kashat from the permissions requested will not allow you to apply for a loan. Granting Kashat the necessary requested permissions is obligatory for applying for a loan.