Kashat is looking for the ideal brand spokesperson who will help create, develop, and maintain a clever, fun online presence, and foster a strong two-way relationship with our users. Based on the brand persona, the candidate will set the right tone of voice when interacting with our online customers on a myriad of platforms, to increase engagement, and provide support when needed: answering any inquiries, escalate complaints to the Customer Service Department, etc.

Responsibilities

• Serve as a point of contact for the company’s social media platforms and app
  stores: Facebook, Instagram, TikTok, YouTube, Google Play Store, Huawei App
  Gallery, and more;
• Create and implement a welcoming environment to encourage customers and
  members to interact with the brand and each other;
• Respond to queries, and reviews in a timely manner;
• Relay feedback to all internal stakeholders, and work to improve the flow of
  information between departments;
• Track and analyze conversations between the company and its community, to
  identify “supermembers”, and anticipate potential concerns that may arise;
• Generate comprehensive reports on a weekly basis to summarize the overall
• community sentiment of the brand and business;
• Have a deep level of product knowledge across multiple departments;
• Monitor industry trends, and popular topics, groups, and influencers; and,
  Deploy social listening tools.
• Important Metrics: Audience Growth and Engagement Rate.

Requirements:

• Bachelor’s Degree in Mass Communications, Marketing, or relevant field;
• Experience of 1-2 years in community management;
• Excellent written and spoken colloquial and formal Arabic;
• Good use of English;
• Proficient in Microsoft Office;
• Strong communication and interpersonal skills;
• High level of dedication and flexibility with work schedules;
• Have “thick skin” and a professional, but neutral, stance when handling a sensitive scenario; and, impeccable judgement in knowing when and how to
  escalate.