The Kashat Culture

Job Description

Online Community Moderator

Cairo, Egypt

Kashat is looking for the ideal brand spokesperson who will help create, develop, and maintain a clever, fun online presence, and foster a strong two-way relationship with our users. Based on the brand persona, the candidate will set the right tone of voice when interacting with our online customers on a myriad of platforms, to increase engagement, and provide support when needed: answering any inquiries, escalate complaints to the Customer Service Department, etc.


  • Serve as a point of contact for the company’s social media platforms and app
    stores: Facebook, Instagram, TikTok, YouTube, Google Play Store, Huawei App
    Gallery, and more;
  • Create and implement a welcoming environment to encourage customers and
    members to interact with the brand and each other;
  • Respond to queries, and reviews in a timely manner;
  • Relay feedback to all internal stakeholders, and work to improve the flow of
    information between departments;
  • Track and analyze conversations between the company and its community, to
    identify “supermembers”, and anticipate potential concerns that may arise;
  • Generate comprehensive reports on a weekly basis to summarize the overall
  • community sentiment of the brand and business;
  • Have a deep level of product knowledge across multiple departments;
  • Monitor industry trends, and popular topics, groups, and influencers; and,
    Deploy social listening tools.
  • Important Metrics: Audience Growth and Engagement Rate.


  • Bachelor’s Degree in Mass Communications, Marketing, or relevant field;
  • Experience of 1-2 years in community management;
  • Excellent written and spoken colloquial and formal Arabic;
  • Good use of English;
  • Proficient in Microsoft Office;
  • Strong communication and interpersonal skills;
  • High level of dedication and flexibility with work schedules;
  • Have “thick skin” and a professional, but neutral, stance when handling a sensitive scenario; and, impeccable judgement in knowing when and how to

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EGYPT's First Nano Financial Service Provider

Powering Access to Digital Financial Possibilities

Kashat serves as the entry point to financial inclusion for the un- and underbanked population in Egypt by offering instant, small, short-term, productive loans.